Application form

 The Prince & Princess of Wales Hospice is a well-established charity located within Bellahouston Park, Glasgow. The hospice provides specialist palliative care for people with a life-limiting, progressive illness, and support for their families and carers.  

Are you an experienced retail professional with a passion for delivering excellent customer service and making a difference in your local community?

The Prince & Princess of Wales Hospice is seeking an enthusiastic and driven Shop Supervisor to help lead our exciting new retail store in the heart of Glasgow City Centre. This is more than just a retail role. It's an opportunity to inspire volunteers, delight customers, and drive sales that directly support outstanding hospice care for local patients and their families.

Every donation, every sale, and every customer interaction helps fund vital services across our communities. If you're ambitious, people-focused, and excited by the challenge of building a successful new store from the ground up, we'd love to hear from you.

About the Role

As Shop Supervisor, you will support the Shop Manager in delivering a successful retail operation, maximising sales, maintaining high presentation standards, and leading a team of dedicated volunteers. You will help create a welcoming environment for customers and donors while ensuring the shop operates efficiently and professionally.

Key Responsibilities

• Supporting the achievement of sales and profit targets.
• Supervising daily shop operations and volunteer teams.
• Maintaining high standards of merchandising, stock presentation and housekeeping.
• Assisting with volunteer recruitment, training and support.
• Managing donated goods, pricing and stock rotation.
• Following cash handling, banking and retail procedures.
• Delivering exceptional customer service to customers and donors.
• Promoting the Hospice and its work within the local community.

About You

We are looking for someone who has:

• Previous retail experience.
• Experience of supervising or managing a team.
• Excellent customer service skills and a strong customer focus.
• Cash handling experience.
• Good communication and organisational skills.
• A positive, flexible and proactive approach to work.
• The ability to motivate and support volunteers.
• General computer literacy.

Why Join Us?

Every item sold in our shops helps fund specialist hospice care and support for patients and families across our communities. As a Shop Supervisor, you will play a key role in helping us generate vital income while delivering an outstanding experience for customers, donors and volunteers.

If you're looking for a rewarding retail role where your skills can make a genuine difference, we'd love to hear from you.

To request an application pack, please email  jobs@ppwh.org.uk or for further information contact the hospice HR department on 0141 429 9886.

Closing date for applications:  Friday 11 September 2026

The Hospice is an Equal Opportunities employer and we make appointments on merit.

We welcome applications from women and men of any ethnic group, religious belief, marital status and sexual orientation, or who have disabilities.

Our premises have wheelchair access and are a smoke-free zone.

This position is subject to a Disclosure Scotland check.