Patient confidentiality

Patients and the public are right to expect that The Prince & Princess of Wales Hospice maintains records on its activities, and the decisions that affect their health, and do so in an exemplary manner.

The records include information about your health and any care or treatment you have received. This could be, for example, tests and scans, x-rays, or letters to and from hospice staff.

These records can be written on paper, held on a computer or both.

Recording this information allows health and social care professionals to work with one another more effectively, which supports us to look after you better.

High quality information underpins the delivery of high quality care.

The hospice will not share your personal health information with people, such as a relative or friend, without your permission.

Sometimes the law allows us to share your information without your permission, for example to investigate a serious crime or to protect a child.

If you are concerned about your information being shared please speak to a member of our staff.