Your first visit to the hospice can feel overwhelming. We want to do everything we can to help you feel welcome and at ease, and our team of staff and volunteers will support you throughout. 

We offer an open visiting approach so that the people who matter most to you can spend time with you whenever possible. We do our best to keep the inpatient unit calm and peaceful, both during the day and at night. At times, we may need to gently limit the number of visitors to help maintain this comforting environment for everyone. Each room includes a sofa bed, giving your loved ones the option to stay overnight if they wish. If being close to your loved one feels important, we can arrange for two single beds to be placed together in your room so you can rest side by side. We make it as easy as possible for family, carers and friends to visit at any time.

We have two family rooms available where your family can sleep, relax, and take time to freshen up. Children are always welcome and should be supervised by a parent or guardian. Your pets are very welcome to visit too, as we understand how important they are to you.

There are no set visiting hours, and the building has full disabled access. At times, when care is being provided, we may ask visitors to wait. During these times, you are welcome to use our café or other public spaces.

Each in-patient room opens onto a private patio and a shared communal seating area. We encourage patients and families to use these spaces to relax together. There is also a family social area between the two inpatient wards, where you can share a meal in the large family kitchen or enjoy a cup of tea. We also have our onsite Café called Bargacree which is open from 8am to 5pm (last orders at 4.30m), seven days a week. The hospice also has a variety of gardens that are fully wheelchair accessible.