Prince and Princess of Wales Hospice

Privacy policy

At The Prince & Princess of Wales Hospice we are committed to protecting your privacy and right to confidentiality. We comply with current Data Protection legislation and NHS requirements concerning confidentiality and information security standards.

We ensure that we use your information in accordance with all applicable data protection legislation concerning the protection of personal information. This means that your personal information will be:

  • Processed lawfully, fairly, and in a transparent manner
  • Collected for specified, explicit and legitimate purposes
  • Only collected so far as required for our lawful purposes
  • As accurate and up to date as possible
  • Retained for a reasonable period of time, in accordance with retention policies
  • Processed in a manner which ensures an appropriate level of security

Our privacy policy explains how we use any personal information we collect about you. Click on one of the buttons below, to view information relevant to you.

Service Users  Supporters Website Visitors

Who we are  

The Prince & Princess of Wales Hospice is a registered Scottish charity, our Scottish Charity Number is SC012372. We are committed to providing free, person-centered care to those affected by any life-limiting illness in and around greater Glasgow.

We are part-funded by the Health and Social Care Partnerships and rely heavily on the ability to fundraise to find the £3m needed each year to keep our services free of charge.

The Prince & Princess of Wales Hospice is located at 20 Dumbreck Road, Glasgow, G41 5BW


Complaints, compliments or comments

If you are unhappy with our work or something that we have done or failed to do, we would like to know about it. We also welcome your views on what we do well. Your comments enable us as an organisation to learn and continuously improve our services. To send us your comments through this website, click here. Alternatively see our contact details in the following section on how to contact us.


How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you.

Service users: Call 0141 429 5599, or Email

Supporters: Call 0141 429 5599, or Email

Or write to: The Prince & Princess of Wales Hospice, 20 Dumbreck Road, Glasgow, G41 5BW

Changes to Privacy Policy     

We keep our privacy policy under regular review and will update this policy from time to time. This is the current version of our privacy policy and was last updated on 16 June 2021.