Aim of this session

The hospice aims to encourage, develop and support volunteer involvement in its work, in which volunteers are already important stakeholders.

In doing so the hospice recognises that the roles of volunteers will compliment and not replace the roles of paid staff members.

Area of work, introduction to team, role description

• Training
• Communication, information folders, email updates
• Tour of building and welfare facilities
• Volunteer handbook and agreement
• Name Badges / Photographic identification
• Contact information, cancelling / rescheduling shifts
• Safe driving into the hospice car park
• No smoking within hospice grounds

The Aim of this session

• To keep fire awareness a priority of everything we do to ensure a safe environment for patients, staff, volunteers and visitors

• To ensure all volunteers know their role and responsibility in terms of fire awareness and prevention

• To provide information and training relating to our new Hospice

The importance of raising the alarm is key

• Fire alarm tested at 11am on a Wednesday

• Fire panel at reception

• Reader panels - location

• 2 phase evacuation

• Fire extinguishers

• On hearing the fire alarm leave the building by your nearest safe exit

• Receptions staff will telephone fire and rescue services during office hours

• Monday – Friday 8.30am - 5pm

• Porter will telephone the fire and rescue services out with office hours, weekend and bank holidays

• Fire checks carried out by daily

• Red box with emergency contact details kept at reception

• The sound of the fire alarm (spoken message)

• Monitoring contract in place

• Disabled access refuge

• Evacuation chairs

• Key staff carry a red pager linked to fire panel

• All staff and volunteers with no responsibilities to evacuate using the nearest safe exit

How do you exit the building in the event of an evacuation?

• Do you know where your nearest fire exit is?

• Do you know where the assemble point is?

Do you know yours?

• IPU staff

• Day services

• Medical team

• Front of house

• Porters

• Kitchen

• Housekeeping

• All other staff and volunteers

The Aim of this session

• Planned preventative maintenance programme

• Daily checks and reporting

• Fire risk assessment

• Fire detection /sprinkler system / extinguisher's

• Call points

• Fire suppression system in kitchen

• Good housekeeping

• No smoking policy

• Raise the alarm

The Aim of this session

• Fire awareness is everyone’s responsibility

• Raise the alarm

• Know your escape route

• Know your responsibilities

• Know your limitations

Aim of this session

• To ensure volunteers understand the importance of Health & Safety and Security

• Understanding first aid

• Understand importance of good hand hygiene

• To ensure volunteers understand individual responsibilities in occupational health and safety

The Health & Safety at Work Act 1974

• Regulations

• Responsibilities

• Reporting

The Aim of this session

• CCTV

• External lighting

• Gates

• Front door locked after 6pm

• Car Parking

• Securing Fobs

• Intercom systems

• Panic button under reception desk

The Aim of this session

• We have 2 defibrillators

• We have 6 first aiders in the building

• We have 6 first aid boxes in different locations

Important

The single most importance thing we can do in the prevention of cross infection

Following theses simple steps will encourage good hand hygiene

Click here to view poster

Everyone working in the hospice must adhere to data protection regulations when collecting, processing and storing the personal information of supporters, staff, volunteers and service users.

• Personal information must be fairly and lawfully processed
• Personal information must be collected and processed only for specified purposes
• Personal information must be adequate, relevant and limited to what is necessary
• Personal information must be accurate and up to date
• Personal information must be kept for no longer than  necessary
• Personal information must be secure
• The hospice needs to show accountability for its data processing activities

We must protect the personal data of individuals. The inappropriate use of personal information of an individual could cause harm or distress to that individual, as well as leading to financial repercussions for the hospice and damage to its reputation

Please make sure data is secure, whether online, on a system or a hard copy

• Only share information with authorised individuals when it has been permitted
• Have a healthy sense of paranoia. If something doesn’t look right flag it up
• To minimise the harm caused, it is crucial to promptly take responsibility for any actions that should not have been done
• Lock your computer when you leave your desk
• Do not hold on to data unnecessarily 
• Ask your manager for advice on disposing of information securely

Our Data Protection Officer is Phil Calderwood, Data Manager.

A privacy policy explains what data we collect and how we will use it.

Our supporter and service user privacy policies are available at www.ppwh.org.uk/privacy-policy

Our staff and volunteer privacy policies are available from HR

Adult support and protection

• PPWH underpinning values
  • Every adult has the right to be protected from all forms of abuse, neglect and exploitation
  • Welfare and safety of the adult takes primacy in relation to any enquiry
  • Every effort is made to enable the individual to express wishes and make own decisions

Our commitment

• • PPWH aims to support and protect anyone who receives a service from us
  • We are committed to the protection of adults at risk of harm, safeguarding and promoting their interests and wellbeing

Child welfare and protection

PPWH principles

• It is everybody’s business to make sure that our children are safe
• They have the right to be protected from abuse or neglect of any kind - abuse, neglect and exploitation often happen in secret
• A child centred approach is the most effective way of ensuring the well being of Child and Young Person
• Child welfare and protection should be seen in the wider context of supporting the whole family’s needs and therefore hospice policies should take account of their impact on the whole family

Roles and responsibilities

• All staff and volunteers responsible
• Communicate with Line Manager
• Not alone / support available within organisation
• Importance of self care
• Importance of confidentiality 

Out patient services

What do we offer?

• Clinics
• Outreach
• Day Services
• Rehab
• Art
• Complementary Therapy
• Hairdressing
• Chi Gung
• Young Adult Group
• Walking Group
• Befriending
• Community Nurse

Who is the service for?

Anyone with a life limiting illness from the age of 16.

Carers of Hospice patients

How do you obtain the service?

Patients are referred by, consultants, G.P.’s, CNS’s, or any health professional  professional involved in their care. They can also self refer back to the service.

Who we are and what we do

• Chaplaincy

• Counselling and bereavement support

• Social Work

• Butterfly Service

• Training and advice

• Bereavement support for children, young people, adults, one to one and groups

• One to one counselling for patients, carers and those who are bereaved

• Chaplaincy support: visits with patients every day, will also conduct weddings and arrange funerals

• Social Work: Power of Attorney, Wills, and future child care plans

• Butterfly Service: range of supports for children, young people their parents and main carers before and after bereavement

• Training and advice for external organisations

Hospice Participation

Started July 2017

• Have two groups concerned with feedback and engagement and influencing services and change
  • Steering group (staff)
  • Forum (patient, families, volunteers and other interested parties)
• Developed Hospice Participation Strategy
• Hospice Feedback during open days
• Developing hospice leaflet
• Universal approach to feedback - 'You Said We Did'

Community Engagement newer concept

• Developing Community Engagement Role
• This role is primarily about supporting people on a local level: raising awareness of the service offerings, assisting with events, and improving engagement with the community
• Year long calendar of engagement both within the hospice and within community
• Part of national and local events e.g Glasgow Mela/Pride

Education in and beyond the Hospice

• Our in-house education and training programme is central to the development of our staff and volunteers. The development of our workforce is key to our specialist unit, and we endeavour to give the best care, and provide the best service possible

• We also have a commitment to provide educational programmes for other professionals within the Greater Glasgow and Clyde environment through one off study days, links with universities and by offering placements to a variety of staff

Who we are

• One team leader, four clinical nurse specialists, one staff nurse
• Medical consultant and specialist
• Rehabilitation team

What we provide

• Supportive care to help the patient remain at home
• A link between hospice and community services
• Seven day service
• Support to external clinics

Role and support

• Symptom management, emotional and psychological, practical and social, family and carer, spiritual, bereavement

Who we work with

• Wider hospice services
• GP’s and district nurses
• Community social work teams
• Hospital teams

• 18 Shops throughout Glasgow

• Serve 5000 customers per week

• Sell clothing, furniture, electrics, media, bric-a-brac

• Also sell a range of new goods

• Storage Unit where we sort through donated items

• Also sell items on Ebay, Gumtree and other online platforms

Learn more about The Hospice Shops here.