Senior Management Team

Rhona is a highly experienced senior healthcare director with a strong history of redesigning healthcare models and a special interest and education in cancer and palliative care.

She started her career in the Bank of Scotland in Glasgow before moving into healthcare. Rhona’s career has been varied over 30 years working in acute and community settings, including qualifying and practicing as a Canadian RN in Toronto, and managing several cancer and palliative care projects, in third sector , NHS settings and Scottish Government.

Rhona was appointed CEO of the hospice in 2008.

Her passion and strong commitment to Glasgow saw her successfully lead a £21million capital fundraising appeal to provide the city with a new hospice. Rhona is immensely proud of the hospice staff and volunteers, who deliver the highest standard of care to patients every day.

She is a past chairman of the Scottish Hospice Leadership Group and a former member of the council of The Scottish Partnership for Palliative Care, in addition to being a Director of Glasgow Chamber of Commerce Council.

Rhona was awarded the Order of the British Empire (OBE) in 2023. for her exceptional contributions to the field of palliative care and her efforts in expanding the reach and impact of The Prince & Princess of Wales Hospice .

Laura has been a consultant in palliative medicine since 2004. She has worked in palliative care in hospital and hospice settings for ten years in Surrey before joining The Prince & Princess of Wales Hospice in March 2014.

She works with patients and families in their communities, on the inpatient unit at the hospice, and in the Queen Elizabeth Hospital in Glasgow.

Within her clinical roles, Laura is also involved in teaching medical students and junior medical staff, to ensure current and future doctors are learning the value of specialist palliative care.

She has responsibility for the medical team within the hospice and is our representative at regional and national meetings.

Laura also has the role of Caldicott Guardian for the hospice, ensuring patient information is dealt with in a sensitive manner in accordance with national legislation, and she chairs the information governance group of the hospice strategy.

With a wealth of clinical knowledge as well as years of experience dealing with the palliative care needs of patients and families, Laura has particular interest in the ethics of palliative care.

She has an MA in the ethics of cancer and palliative care, and also in the area of prognostication in palliative care populations.

Laura had been trained in delivering advanced communication skills training and is looking forward to using this knowledge to provide training to healthcare professionals involved in providing palliative care.

She is driven by the knowledge that there is only chance to get it right for patients at the end of life and is determined to ensure that all patients who need specialist palliative care at the end of life receive it.

Fraser trained as a musician and received his MA in Music from Glasgow University whereafter he played professionally. In 2013 Fraser changed trajectory and cut his teeth with the Digital & Marketing Team at the Glasgow 2014 Commonwealth Games. Fraser moved agency side in 2015 where he became Account Director for POSH Agency. Fraser oversaw digital delivery and strategy for clients covering Arts, Automotive, Council, Travel & Tourism, Hospitality, and briefly contracted to support The Prince & Princess of Wales Hospice throughout the capital appeal before moving in-house in 2016 as Digital Development Manager.

In 2017 he moved in-house at Glasgow Airport, and latterly to AGS Airports, where over the next 5 years he deployed a multi-million-pound digital transformation programme dedicated to modernising digital and data services for AGS Airports. Fraser served as an advisory board member for International Airport Review, and frequently presented at conference discussing data and e-commerce solutions. Fraser transformed customer engagement across all three airports, and he also launched the first Airport Voice & Chat Bot service built entirely during lockdown. During the pandemic the technology was repurposed in weeks to run AGS Airports multi-million-pound COVID business. 

In 2020 Fraser created his own digital consultancy, which supported many clients including The Prince & Princess of Wales Hospice. Fraser created the Digital and Data Strategy and moved in-house once again to support The Prince & Princess of Wales Hospice as Head of Digital in November 2022. 

Luan joined the hospice in September 2019 after 15 years in NHS healthcare communications, preceded by seven years in local newspapers.

During her NHS career she delivered internal and external communications for a population of around 365,000 and worked on standalone projects, including the decade-long approval, planning, and building of a £46million mental health hospital that opened in 2016. She also handled in-hours and out-of-hours crisis communications and navigated the rise of social media as a news channel.

At the hospice, she is focused on enhancing its established brand and telling its story to as wide an audience as possible.

Anne has been part of the hospice for more than 30 years and is responsible for the delivery of operational services that support clinical teams and the wider organisation.

As Deputy Chief Executive, she deputises for the Chief Executive and brings extensive experience across catering, facilities management, risk, health and safety.

Her practical knowledge and calm, solutions-focused approach help ensure services run safely, efficiently and with care.

Anne also leads risk management initiatives and supports a strong health and safety culture across all hospice departments.

As my career progressed, one thing that has always remained, is that patients and their loved ones will be at the heart of everything. Alongside this is valuing all staff teams who contribute to the delivery of high standards of quality care. 

In 2019, I received an Award of Merit from the Royal College of Nursing. I also became a Queen's Nurse, after completing a nine-month intense development programme, a life changing experience!

In 2021, I received an award from Scottish Care in recognition of my Management and Leadership skills.

I am particularly proud, after four years of part-time study, I completed my MSc in Healthcare Management in 2025. I was working full time and often studying into the wee hours!

I am delighted to join the team at The Prince & Princess of Wales Hospice, I have received a warm welcome across the teams and I look forward to doing the best we can for those using our beautiful service.

Emma is a highly experienced finance professional with a career spanning since 2009. She began at The Prince & Princess of Wales Hospice, building strong foundational skills in core accounting processes. After relocating to Oxford in 2011, she advanced her qualifications—completing AAT in 2012 and becoming CIMA‑qualified (ACMA, CGMA) in 2015—while progressing through roles at Opus Energy Ltd in financial planning and management accounting.

She returned to Scotland in 2018 as a Management Accountant at the hospice, combining her financial expertise with her commitment to supporting a meaningful cause. In 2023, Emma was promoted to Head of Finance, where she now leads financial strategy, ensures organisational stability, and contributes to the long‑term success of the hospice.