Prince and Princess of Wales Hospice

Your concerns & feedback

Feedback Participation

The Prince & Princess is committed to providing a quality service.

Your views on our care and support are very important to us and can help us achieve continuous improvement and development.

We would be grateful if you could leave us your feedback by filling in The Prince & Princess of Wales participation feedback form online.

Alternatively you can fill out paper copies of the survey which are available from the hospice, please ask at the reception desk.

Healthcare complaints

If you or your family and friends have any suggestions about how the hospice services can be improved, please complete our comments, suggestions and complaints form, which is available at the hospice.

Any complaints will be handled with the utmost confidentiality and will be acknowledged in writing within two working days.

You can discuss your concerns with the head of clinical services or by writing directly to the chief executive.

If the complaint has not been resolved satisfactorily, you may contact Healthcare Improvement Scotland for advice.

Fundraising complaints procedure

There is a procedure in place if you wish to complain about any aspect of fundraising at The Prince & Princess of Wales Hospice.

First you must complain to us directly so we can deal with your complaint, address any problems, and improve our fundraising procedure.

You can address your complaints to Fundraising Complaints, The Prince & Princess of Wales Hospice, 71 Carlton Place, Glasgow, G5 9TD. Or call 0141 429 5599 and ask for the head of fundraising.

Your complaints will be handled with the utmost confidentiality and will be acknowledged in writing within two working days.

If you feel that your complaint still has not been dealt with you can then write to the chief executive of the hospic,e who will respond within two working days, and will raise your commplaint to the board of charity trustees, who will oversee the issues you have raised.

If you are still not satisfied you can then contact the independent panel at the Scottish Fundraising Complaints body that has been set up to deal with fundraising complaints.

For further details on fundraising complaints please visit Scottish Fundraising Complaints.