Prince and Princess of Wales Hospice

Family support

The family support service at The Prince & Princess of Wales Hospice offers care, advice, and support, for adults, children, and young people living with the impact of a life limiting, or life shortening illness.

The  PPWH Family Support Service are currently working from home.  However,  we are still available to provide telephone support to the hospice and wider community and as such have ensured that a member of our team is available Monday to Friday, 9am – 5pm. 

If you, your family or your organisation are requiring emotional support or information please contact the hospice switchboard and you will be transferred to a member of the FSS.

The team are keeping in touch with existing and new clients.

We are also contactable by email or on our work mobiles if you already have these contact details.

Please be reassured that we are doing everything we can to support our community in these difficult times.

Click here for a useful postcard with links to other support sites. 

Other useful resources:

When People Die: Stories from Young People is a comic that tells numerous stories about death and resilience from a group of young people. The comic helps readers gain different and better perspectives on grief and what grieving means for young people. These stories and scenarios have been written by a group of young people selected from Children’s Hospices Across Scotland (Robin House), HMYOI Polmont, and Richmond’s Hope, and put together by the team at the Dundee Comics Creative Space. 

Glasgow Pyschological Service: Useful resources 

Dave the Dog is Worried about Coronavirus

A Southampton intensive care nurse has created a book to help reduce anxiety in children caused by the Coronavirus outbreak. The free online publication, entitled ‘Dave the Dog is worried about coronavirus’, has already been downloaded 15,000 times and has received plenty of positive feedback. The book was written by Molly Watts, a staff nurse on the paediatric intensive care unit (PICU) at Southampton Children’s Hospital, who penned it after a nightshift last week.

The book for children and aims to give information without fear. With everything that is going on at the moment; big changes to children’s routines and lots of stories on the news it can be a really scary time for them. This book aims to open up the conversation about coronavirus and some of the things they might be hearing about it and provide truthful information in a reassuring and child friendly manner.

You can access the book using the following link: 

Coronavirus - a book for children

Written by Elizabeth Jenner, Kate Wilson and Nia Roberts

This is a FREE digital information book for primary school age children to help explain the coronavirus and the measures taken to control it. It answers lots of questions in a child-friendly way, and aims to both inform and reassure. Published by Nosy Crow and illustrated by Axel, the text had expert input from Professor Graham Medley of the London School of Hygiene & Tropical Medicine, and also two headteachers and a child psychologist. You can find out more, download and read the book here

When you are seriously ill you may have questions or concerns which can be just as worrying as the physical symptoms.

The chaplaincy service at the hospice provides spiritual, religious and psychological support to patients and family members.

This service is available for people of faith or no faith who would like to talk about what matters to them.

Providing support to families and carers, through a patient’s illness and afterwards, is key to the hospice’s commitment to looking after the whole family, and our team is here to provide support to everyone.

Our counsellors, chaplains, social workers, therapists, support workers and volunteers provide practical, emotional and spiritual support.

We offer one-to-one support and counselling both in the hospice and at home.

We provide help for carers by offering The Prince & Princess of Wales Hospice volunteer befriender service which gives carers a few hours respite from their duties.

We also provide support for children and young people, through our Butterfly Service.

More information about our family support service is available here.

If you would like to talk to us about our family support service please contact The Prince & Princess of Wales Hospice.